Privacy Policy

PLEASE READ THIS POLICY CAREFULLY BEFORE USING OUR SITE OR OPTING IN FOR ANY PRODUCTS/FREEBIES/ONLINE SERVICES.

The Digital Bloom website (“Website”) is owned, controlled and operated by Digital Bloom (ABN 43 204 768 612) (“Digital Bloom”, “we”, “our”, or “us”)

In order for us to provide the Website and the products and services available via the Website, we may need to handle your Personal Information (defined below).  This policy (the “Privacy Policy”) tells you how we collect, handle and use your Personal Information. Please read it carefully before using our Website.  This Privacy Policy should be read in conjunction with our Terms and Conditions located at www.digitalbloom.com.au/tcs (“Digital Bloom T&Cs”).

This Privacy Policy may change. If we change our Privacy Policy, we will display notice of changes on our Website.  Please check for updates regularly.  If you object to any changes, you may discontinue your use of the Website and our services.

 

DEFINITIONS

Please find below some more definitions of key terms we use in this Privacy Policy:

1. When we say “you”, “your” or “Client”, we mean you – the visitors to and Clients of our Website, whether or not you make a purchase.
2. When we say “Online Services” or “Online Services”, we mean the range of standard and customised ‘ready to use’ branding/design digital products and bespoke services tailored for Hair, Beauty and Wellness related businesses, which can be purchased and downloaded as a digital file from the Website, and marketing branding purposes in accordance with the Digital Bloom T&Cs.
3. When we say the “Privacy Act”, we mean the Privacy Act 1988 (Cth) as amended by the Privacy Amendment Act 2000 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth).
4. When we say “Personal Information”, we mean any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established, and not limited to information in a material form.

 

TERMS OF PRIVACY POLICY

CONSENT

By using our Website or otherwise supplying us your personal information, you consent to our collection, use, disclosure, storage, destruction and otherwise handling of Personal Information, in accordance with the terms of this Privacy Policy.

HOW WE COLLECT PERSONAL INFORMATION

We may collect your Personal Information where reasonably necessary for the proper function of the Website, including to facilitate sales of Online Services via the Website. The ways in which we may collect your Personal Information include:

1. When you enquire about our services via the ‘contact us’ function at the Website;
2. When you contact us by email;
3. When you place an order for a Online Services via our Website; and
4. Through the use of browser ‘cookies’ or trackers.

The kinds of Personal Information we may collect include your name, your phone number, business name, website address, date of birth, email address and geographical information.

USE OF PERSONAL INFORMATION

We may use or disclose Personal Information we collect for the following purposes:

1. To enable you to purchase Online Services on our Website;
2. To contact you in order to confirm your instructions if you have requested us to customise the Online Services you wish to purchase;
3. To customise the content of our Website so that it matches your preferences;
4. To understand usage trends and patterns and improve visitors’ overall experience of the Website;
5. To fix problems and respond to feedback and complaints;
6. To enforce any agreements between you and us;
7. To enable a third party (e.g. Kajabi or their payment processor) to provide you with goods or services on our behalf;
8. To contact you about the Website or for direct marketing purposes (see paragraph 5 below); and
9. In response to a request by any duly authorised law enforcement officer or any other person authorised by any law, or in circumstances permitted by the Privacy Act.

THIRD PARTIES

This Privacy Policy only applies to Personal Information we collect in connection with the operation of the Website and the provision of our services.

From time to time, it may be necessary for us to share your Personal Information with third parties in order for you to fully utilise our Website, including Kajabi, Salon Pay, Zip Pay, Stripe, Pin Payments and Shopify (“Third Parties”).

We are not responsible for the collection of Personal Information by Third Parties.  If you wish to know more about the privacy practices of any Third Party, you should refer to their privacy policy.

We are also not responsible for the collection of information and/or privacy practices of any other third party websites that may be linked to from the Website from time-to-time, or social media (e.g. Facebook, Twitter, Youtube) accessed via links on the Website. We further refer you to the privacy policies and terms of use of those relevant service providers.

DIRECT MARKETING

We may use your Personal Information to contact you to let you know about our current products and services, website developments, our new products and services and those of our partners and affiliates, and to ask you to provide a review of our services and/or products and our Online Services. We may also send newsletters and other updates about Digital Bloom to you. By using the Website, you hereby consent to receiving such marketing communications.

If you do not wish to receive direct marketing communications from us, you may opt out by contacting accounts@digitalbloom.com.au.  We will always give you an opportunity to opt out of receiving future marketing communications. We will process all opt-out requests as soon as possible.

CROSS BORDER DISCLOSURE

From time to time, it may be necessary for us to share your Personal Information with Third Parties who may have servers in and operate out of locations outside of Australia. As some of these Third Parties are of a global nature, we cannot say with certainty where their servers are located or the countries out of which they operate.

ACCESS TO, AND CORRECTION OF, PERSONAL INFORMATION

You can ask us to provide you with a copy of the Personal Information we hold about you. You do not need a reason for asking, but we may charge you our reasonable expenses for preparing and sending you a copy of your Personal Information.

If you believe the Personal Information collected or used by us or a third party is false or inaccurate, you may ask us to have this information corrected. We will endeavour to correct this information within reasonable time, at no expense to you.

SECURITY

You should be aware that there are inherent risks associated with the transmission of information via the Internet. Data security measures can never be guaranteed. This means that while we take all commercially reasonable steps to protect your Personal Information, we cannot guarantee its security.

If you suspect any misuse or loss or unauthorised access, modification or disclosure of your personal information, please contact us immediately.

COOKIES

We may use “cookies”; technology to store data on your computer using the functionality of your browser.  Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before.  You can modify your browser to prevent cookie use but if you do this, our Services (and our Website) may not work properly.  The information stored in the cookie is used to identify you.  This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.

In the course of serving advertisements to the Website, third-party advertisers or ad servers may place or recognise a unique cookie on your browser.  The use of cookies by such third-party advertisers or ad servers is not subject to this Privacy Policy, but is subject to their own respective privacy policies.

TRANSFER OF PERSONAL INFORMATION

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Us then, in Our sole discretion, we may transfer, sell or assign Your Personal Information collected to one or more relevant third parties.

QUESTIONS AND COMMENTS

If you:

1. have any questions about this Policy;
2. wish to request access to any personal information;
3. wish to correct or update your personal information;
4. wish to be de-identified, or have Your personal information deleted; or
5. wish to make a complaint or discuss any other privacy concerns you may have,

Please contact us at:
The Privacy Officer

1. by email: accounts@digitalbloom.com.au
2. by post: PO BOX 232, Bulimba, Queensland, Australia, 4171

If you are not satisfied with our response to your complaint, you may wish to contact the Office of Australian Information Commissioner (OAIC). For more information, please see their website https://www.oaic.gov.au/about-us/contact-us